Managed IT & Help Desk
Day-to-day support, device administration, operating-system and third-party software updates, hardware lifecycle management, and vendor coordination.
Full-Service Managed Technology
All your technology working together. One partner making sure it does.
Elite Tek Solutions was founded by a technology leader with more than 20 years of experience in senior technology roles spanning operations, architecture, software development, and cybersecurity. We believe the right technology partner enables businesses to thrive. That is why we bring support, security, devices, cloud administration, licensing, backup, and planning together in one coordinated managed-services relationship.
Security comes standard, not as an upgrade
What we usually find
Technology becomes complicated when no one owns the whole picture.
The hardest technology problems rarely come from one missing product. They grow in the gaps between what a business believes is covered and what is actually deployed, maintained, and supported.
Device coverage falls behind the people who actually work there. Backups miss mailboxes. Licenses renew on the wrong terms or remain assigned to people who no longer need them. Support costs move because the scope was never clear.
None of it is anyone acting in bad faith. It's what happens when nobody's job is to look at the whole picture. That's the part we take on.
One
One agreement covering licensing, security tooling, and our service, priced so you can see what each part costs.
Scoped
Your agreement defines the support it includes and the rate for anything beyond it, so cost and responsibility are clear from the start.
Yours
Whatever your business runs on—Microsoft, Google, QuickBooks, or industry software—we help manage it, support it, and improve the value you receive from it.
What we do
The technology your business depends on, managed as one connected system.
Our comprehensive managed-services program coordinates the pieces, closes the gaps between them, and gives you one experienced partner responsible for following through.
Cybersecurity & Endpoint Protection
Endpoint detection and response, enforced multi-factor authentication, password policy and administration, and email security with DMARC, SPF and DKIM configuration.
Microsoft 365 & Google Workspace
Tenant administration, identity and access, right-sized licensing and term optimization. Your subscriptions stay in your name, billed to you, and never priced above public list.
Backup & Business Continuity
Cloud backup with tested restores, plus optional protection for user devices, servers, and supported cloud or on-premise applications and data.
Strategy & Virtual CIO
An asset register with age, specification and warranty so replacement is forecast rather than discovered. Budget planning, a roadmap, and a quarterly review centered on your business.
Migrations & Provider Transitions
Changing providers is the part businesses dread. We run it as a documented project: credential recovery, license transfer, tenant ownership, and no protection removed before its replacement is live.
AI & Emerging-Technology Advisement
Practical guidance on AI use cases, business AI policy and governance, platform selection, and safeguards for company information.
Consulting & Technology Projects
Focused expertise for migrations, security improvements, infrastructure decisions, vendor evaluation, and other defined initiatives.
Need something more focused? We also provide competitive software licensing, cloud administration, consulting, project delivery, and multiple levels of ongoing support without requiring the complete managed-services program.
Why clients choose us
Four commitments we put in writing.
Continuity on your account
We work your environment from documentation we keep current, so nobody starts from scratch when you call.
Licensing costs made clear
Your Microsoft and Google subscriptions stay in your name. We work the licensing itself: right-sizing seats, applying the discounts you qualify for, and dropping what nobody uses. You won't pay us more than the price published publicly.
Support you can budget for
Your agreement sets the included support and any additional rate up front, so the invoice is never a number you have not seen.
We tell you what we find
If discovery turns up something uncomfortable, like a coverage gap or a cost you're carrying twice, you hear it plainly and early. Including when it's inconvenient for us.
We would rather show you an awkward number than bury it. Businesses that can see what they are buying make better decisions about it.
How managed services begin
Four stages, with clear ownership at each one.
STAGE 01
Discovery
We inventory what you actually have: devices, mailboxes, licenses, contracts, invoices. Then we reconcile it against what you believe you have. You get the findings whether or not you engage us.
STAGE 02
Proposal
A written proposal separating the licenses you own, the security platform we bring, and our service. Priced in parts, so you can see what each one buys and challenge any of it.
STAGE 03
Transition
A documented handover from your incumbent. Credentials recovered, tenants confirmed in your name, licenses transferred, and no protection removed from any device before its replacement is confirmed live.
STAGE 04
Ongoing
Support, patching, monitoring, and administration month to month, with security coverage reporting, restore testing supported at least annually, and a review of the roadmap and the budget.
Who we serve
Small and midsize businesses where technology problems reach customers and teams.
We work with growing businesses that depend on reliable technology, protect important information, and need experienced guidance without building every capability internally.
Not on this list? Most businesses don't fit a specific category. Tell us what you do and what you need supported, and we'll give you an honest response either way.
Accounting & tax
Busy-season uptime, sensitive financial information, and technology safeguards that clients, insurers, and professional advisers increasingly expect to see documented.
Legal
Client confidentiality, matter data retention, and the security questionnaires that arrive with corporate clients.
Medical & dental
Securely managed devices, protected email and accounts, reliable access, and support for the technology healthcare teams use every day.
Financial advisory
Reliable platform access, protected email, sound identity management, and security information that supports due-diligence conversations.
Construction & architecture
Large project files, workstations specified for real work, and site teams who need the same access and protection as the office.
Nonprofits & associations
Donor and member data that carries reputational weight, a board that asks about risk, and nonprofit licensing that lowers the bill.
The security baseline
Every user and device we manage.
These controls form the floor of our comprehensive managed-services program. Partial coverage creates gaps that products alone cannot close.
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Endpoint detection and responseOn every managed device, matched to your actual headcount
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Multi-factor authenticationEnforced across every account, with the exceptions closed
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Managed patchingWindows and third-party applications, with monthly coverage reporting
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Email security and domain recordsIncluding the DMARC, SPF and DKIM records many businesses are missing
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Cloud backup with restore supportMicrosoft 365 and Google Workspace mailboxes in scope, with restore testing supported at least annually
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Password administration & policyStandards and improvements included; an organizational password manager is available with additional licensing
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Security awareness trainingOngoing, for the attack that targets your people rather than your firewall
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Written information security planKept current, and the document your insurer and clients ask for
Before you call
Questions we are asked first.
What does it cost?
It depends on how many people you have, how many devices they use, and what is already in place. We would rather quote you accurately than publish a number that turns out to be wrong for your business. Send us a note and we will scope it properly.
What we can tell you in advance is the shape of it: a single monthly figure, separated into the licenses you own, the security platform we bring, and our service. Support hours are part of that scope, with the rate for anything beyond them set in the same document. You'll see all of it.
We already have a provider. Is switching worth the disruption?
Sometimes the honest answer is no, and we'll say so. But the transition is usually less disruptive than businesses fear, because the work is ours rather than yours: we recover credentials, confirm tenant ownership, transfer licenses, and stand up replacement protection before anything is removed.
The discovery that precedes it is genuinely useful on its own. You end up knowing what you have and what you're paying for it, whichever way you decide.
Do we have to move our Microsoft or Google licenses to you?
No. They stay in your name, in your tenant, billed to you directly by the vendor. We administer them, keep them right-sized, and work to get you the best price we can find. That arrangement keeps ownership, administration and billing clear.
Do you offer services outside a complete managed-services agreement?
Yes. Our comprehensive managed-services program is designed for businesses that want one partner coordinating their technology environment. We also offer consulting and project engagements, software licensing and administration, and multiple levels of ongoing support for organizations with more focused needs.
Who actually answers when we have a problem?
Support that already knows your environment, working from documentation we maintain rather than reading it cold. Unattended remote access is already in place on your machines, so the session starts immediately rather than after a screen-share invitation and a wait.
Start here
Share your technology questions, concerns, or gaps—and we will show you how we can help answer, resolve, or fill them.
Tell us what is getting in the way, what you are considering, or what you need to work better. For each need you raise, we will respond with a practical way we can help.